CISCO ID #CSCO10940984                                                                                                    ShaneLHale@gmail.com

500 Sussex Way • Anderson, Sc 29625

864-222-0633 • cell 864-221-7683

Shane Hale                                                                    

 CCNA® Network Engineer

Information Systems Security Analyst

OBJECTIVE:
To obtain a challenging position where my ability to design networks, organize infrastructure, and manage projects simultaneously will stimulate productivity and promote an opportunity for personal development and professional growth.

SUMMARY OF QUALIFICATIONS

• Experienced with Cisco Routers (Cisco GSR, 7500, 7000, 5300, 4000, 3000, 2600, and 2500).
• Experienced with Cisco Switches (6500, 5000, 3500, and 2900).
• Strong background in Routing and IP
• Extensive background with OC-12, OC-3, DS3, T-1, and ISDN PRIs and BRIs, Ethernet (Gigabit Ethernet, Fast Ethernet) FDDI, Sonet and resilient packet ring troubleshooting.
• Routing Protocol (BGP4, OSPF, EIGRP, IGRP, RIP, IS-IS, NLSP), Routed Protocol (TCP/IP, IPX/SPX).
• Familiar with troubleshooting and configuring Routing protocols (EIGRP, IGRP, RIP, RIPV2, OSPF, BGP)
• Implemented SNMPv1 and v2 on devices to allow for network management configured object server with custom made mibs.
• Implementation of Nagios, Netcool and HP Openview Server for network management.
•  Familiar with traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps.
• Implementation of, ATM, Frame Relay, DHCP, DNS, FTP, TFTP.
• Punch Blocks, Repeaters, T-BERD, Modems, CSU/DSUs, Professional Modular Plug Crimper.
• Demonstrates ability to troubleshoot and securing large or small voice and data networks.
• Hands-on experience with all stages of network development and migration efforts.
• Outstanding leadership abilities; able to coordinate; direct all phases of project-based efforts while managing, motivating, and leading project teams.
• Adept at developing effective security policies, procedures, project documentation, milestones, and
  technical/business specifications.

TECHNICAL SKILLS

WORK HISTORY:
Nuvox Communications Greenville, SC

From 08/99-Present
Position: Network Operations Center Surveillance Network Engineer/Security

• Provided Training to staff

and Orientation for NOC new hires.

• Interface with various Telcos for circuit testing and turn up.
• Light scripting work on inner office Linux machines.
• Configure, and Implement Netcool and SNMP alarming.
• Responsible for SNMP integration of Networks that were acquired by Nuvox Communications.
• Compiled Mibs and troubleshoot OID dependency failures.
• Built and maintained Visio documentations and Network Operations Website.
• Provided tier 2 & 3 support for customers’ voice and data lines.
• Perform Troubleshooting end-to-end between major transport layer 1 and 2 circuits.
• Performed Troubleshooting on major data and voice routing problems.
• Point of contact between all major carriers for after hour’s maintenance and 3^rd level outage escalation contact.
• Configure Traffic Shaping to optimize utilization on ATM Backbone
• Implemented HP-Open view for network management.
• Wrote an automated network trend reports weekly on reoccurring network problems.
• Provided and created training document, tests and assessing technicians training strengths.
• Implementation of TCP/IP & related Services-DHCP/DNS/WINS.
• Troubleshoot OC-3, DS3, DS1, and ISDN connectivity issues.
• Troubleshoot data routing issues with BGP, RPR, OSPF and RIP.
• Troubleshoot Cisco Routers (Cisco GSR, 7500, 7000, 5300, 4000, 3000, 2600, and 2500).
• Troubleshoot Nortel DMS, Lucent 5ESS call routing issues.
• Troubleshoot VOIP call registration issues via SIP.
• Configure Terminal Servers for out-of-band management.
• Help establish guidelines and standards for Change Procedures.
• Responsible for designing, implementing and troubleshooting temporary infrastructures for Live Web casting Events.
• Negotiate service level contract with circuit carriers.
• After hours on call 24/7.
• MYSQL database administration duties as assigned.
• Upgrade Cisco Routers, Switches and Firewall (PIX) IOS using TFTP.
• Performed cross Interviewing of applicants.
• Worked Security and local police on CALEA for wire and data taps along with fraud investigations.

Carolina Online   Anderson, SC
From 4/1996-07/1998
Position: ISP Technical Support Engineer

• Responsible for designing and implementation of customers network infrastructure.
• Configured Cisco Routers (2500, 3000, 4000) using RIP, IGRP, OSPF, EIGRP.
• Configure Cisco Switches (5000, 3524, and 2900).
• Help initiate hardware, software, and circuit repair for customers.
• Redesign customers office copper and fiber cable plant for scalability
• Configure and implement Remote Access Solution: VPN, ISDN dial up, Fractional T1s.
• Implement Cisco IOS Firewall IDS using 2600 series routers.
• Network Assessment and Documentation (including technical, operational, and economic assessment).
• Build and maintain Visio documentation database of network topologies.
• Edited access control rights for Tacacs+/ Radius.
• Maintained customer technical support call-center support, developed procedures and customer support strategies for day and night shift teams.
• Promoted to lead technician and provide relief for acting tech support manager.
• Recognized for outstanding quality of customer service with numerous personal commendations from
  customers.
• Designed and implemented remote dial up solution for clients.
• Increased productivity levels by providing key contributions toward automation of account reconciliation
  and troubleshooting processes.
• Troubleshoot Lucent Port master.
• Light scripting work on inner office Linux machines.
• Troubleshoot ADSL and DSLAM ATM connections.
• Assigned IP addresses for customers.
• Performed webmaster duties as assigned.
• Redistribution of routing protocols and Frame-Relay configuration.
• Network Migration from RIP to OSPF for future network integration.
• Troubleshoot Windows 2000 & Linux Red hat Servers and streamlining the user policy.
• Set up Window NT Server.
• Set up Red hat and Debian Linux Servers.
• Managing User accounts using Active Directory and Linux NFS groups also interfacing the 2 OS networks using SAMBA.
• Installed and configured DHCP Client/Server.
• Interface with various Telcos for circuit testing and turn up.
• Run Backup three times a week on network equipment.
• Install Hardware: NICS, Hard Drive, and Modem.
• Install Software: Windows 95/98, Lotus Notes, WordPerfect, Microsoft Office.

PROFESSIONAL CERTIFICATION & TRAINING

EDUCATION

1994-1996     Cape Fear Community College Wilmington, NC

·         Attended College level transfer courses.

MILITARY EXPERIENCE

United States Army & National Guard 1993-1999
1st 130th Aviation Battalion, Raleigh, North Carolina 3/5 Platoon

Key Contributions:

·         National Guard Unit deployed to Kuwait for operation "Desert Fox".

·         Received nomination for North Carolina National Guardsmen of the Year medal for restoration efforts during Hurricane Fran.

·         Received multiple Army achievement medals.

·         Performed squad leader duties in a platoon environment on several occasions during operations.

PROFESSIONAL & NON-PROFIT AFFILIATIONS

·         Member - Information Systems Security Association www.issa.org

·         Member - International Webmasters Association www.iwanet.org

·         Member - SANS (SysAdmin, Audit, Network, Security) Institute www.sans.org

·         Master Mason – AFM Divver Lodge #349  Anderson SC  www.divver349afm.org