[CISCO ID #CSCO10940984] | Email:ShaneLHale@gmail.com | | 500 Sussex Way • Anderson, Sc 29625| | 864-222-0633 • cell 864-221-7683 | ::::::SHANE HALE:::::: _________________________________ CCNAฎ Network Engineer _________________________________________ Information Systems Security Analyst ____________________________________________________ OBJECTIVE: To obtain a challenging position where my ability to design networks, organize infrastructure, and manage projects simultaneously will stimulate productivity and promote an opportunity for personal development and professional growth. SUMMARY OF QUALIFICATIONS • Experienced with Cisco Routers (Cisco GSR, 7500, 7000, 5300, 4000, 3000, 2600, and 2500). • Experienced with Cisco Switches (6500, 5000, 3500, and 2900). • Strong background in Routing and IP • Extensive background with OC-12, OC-3, DS3, T-1, and ISDN PRIs and BRIs, Ethernet (Gigabit Ethernet, Fast Ethernet) FDDI, Sonet and RPR Ring troubleshooting. • Routing Protocol (BGP4, OSPF, EIGRP, IGRP, RIP, IS-IS, NLSP), Routed Protocol (TCP/IP, IPX/SPX). • Familiar with troubleshooting and configuring Routing protocols (EIGRP, IGRP, RIP, RIPV2, OSPF, BGP) • Implemented SNMPv1 and v2 on devices to allow for network management configured object server with custom made mibs. • Implementation of Nagios, Netcool and HP Openview Server for network management. • Familiar with traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps. • Implementation of, ATM, Frame Relay, DHCP, DNS, FTP, TFTP. • Punch Blocks, Repeaters, T-BERD, Modems, CSU/DSUs, Professional Modular Plug Crimper. • Demonstrates ability to troubleshoot and securing large or small voice and data networks. • Hands-on experience with all stages of network development and migration efforts. • Outstanding leadership abilities; able to coordinate; direct all phases of project-based efforts while managing, motivating, and leading project teams. • Adept at developing effective security policies, procedures, project documentation, milestones, and technical/business specifications. TECHNICAL SKILLS & SKILL SETS Operating Systems Software Protocols Equipment Languages _________________________________________________________________________________ Unix Adobe Photoshop/Gimp TCP/IP Cisco /Juniper SQL _________________________________________________________________________________ FreeBSD HP Open View BGP Nortel DMS/Lucent TL1 _________________________________________________________________________________ Net BSD Snort OSPF Siemens EWSD PHP _________________________________________________________________________________ Debian Linux NMAP MLPPP/PPP Sonus Networks PERL __________________________________________________________________________________ Sun OS Wireshark/Ethereal VOIP/SIP/RTP/ Adtran/Alcatel BASH __________________________________________________________________________________ Apple SolarWinds SNMP DCS Ajax __________________________________________________________________________________ Palm Netcool Omnibus RIP Multiplexers/ADM XHTML __________________________________________________________________________________ Microsoft Windows Clarify EIGRP/IGRP DSLAMS CSS __________________________________________________________________________________ WORK HISTORY: Nuvox Communications - Greenville, SC ------------------------------------- From 08/99-Present Position: Network Operations Center Surveillance Network Engineer/Security • Provided Training to staff and Orientation for NOC new hires. • Interface with various Telcos for circuit testing and turn up. • Light scripting work on inner office Linux machines. • Configure, and Implement Netcool and SNMP alarming. • Responsible for SNMP integration of Networks that were acquired by Nuvox Communications. • Compiled Mibs and troubleshoot OID dependency failures. • Built and maintained Visio documentations and Network Operations Website. • Provided tier 2 & 3 support for customers’ voice and data lines. • Perform Troubleshooting end-to-end between major transport layer 1 and 2 circuits. • Performed Troubleshooting on major data and voice routing problems. • Point of contact between all major carriers for after hour’s maintenance and 3rd level outage escalation contact. • Configure Traffic Shaping to optimize utilization on ATM Backbone • Implemented HP-Open view for network management. • Wrote an automated network trend reports weekly on reoccurring network problems. • Provided and created training document, tests and assessing technicians training strengths. • Implementation of TCP/IP & related Services-DHCP/DNS/WINS. • Troubleshoot OC-3, DS3, DS1, and ISDN connectivity issues. • Troubleshoot data routing issues with BGP, RPR, OSPF and RIP. • Troubleshoot Cisco Routers (Cisco GSR, 7500, 7000, 5300, 4000, 3000, 2600, and 2500). • Troubleshoot Nortel DMS, Lucent 5ESS call routing issues. • Troubleshoot VOIP call registration issues via SIP. • Configure Terminal Servers for out-of-band management. • Help establish guidelines and standards for Change Procedures. • Responsible for designing, implementing and troubleshooting temporary infrastructures for Live Web casting Events. • Negotiate service level contract with circuit carriers. • After hours on call 24/7. • MYSQL database administration duties as assigned. • Upgrade Cisco Routers, Switches and Firewall (PIX) IOS using TFTP. • Performed cross Interviewing of applicants. • Worked Security and local police on CALEA for wire and data taps along with fraud investigations. Carolina Online - Anderson, SC -------------------------------------- From 4/1996-07/1998 Position: ISP Technical Support Engineer • Responsible for designing and implementation of customers network infrastructure. • Configured Cisco Routers (2500, 3000, 4000) using RIP, IGRP, OSPF, EIGRP. • Configure Cisco Switches (5000, 3524, and 2900). • Help initiate hardware, software, and circuit repair for customers. • Redesign customers office copper and fiber cable plant for scalability • Configure and implement Remote Access Solution: VPN, ISDN dial up, Fractional T1s. • Implement Cisco IOS Firewall IDS using 2600 series routers. • Network Assessment and Documentation (including technical, operational, and economic assessment). • Build and maintain Visio documentation database of network topologies. • Edited access control rights for Tacacs+/ Radius. • Maintained customer technical support call-center support, developed procedures and customer support strategies for day and night shift teams. • Promoted to lead technician and provide relief for acting tech support manager. • Recognized for outstanding quality of customer service with numerous personal commendations from customers. • Designed and implemented remote dial up solution for clients. • Increased productivity levels by providing key contributions toward automation of account reconciliation and troubleshooting processes. • Troubleshoot Lucent Port master. • Light scripting work on inner office Linux machines. • Troubleshoot ADSL and DSLAM ATM connections. • Assigned IP addresses for customers. • Performed webmaster duties as assigned. • Redistribution of routing protocols and Frame-Relay configuration. • Network Migration from RIP to OSPF for future network integration. • Troubleshoot Windows 2000 & Linux Red hat Servers and streamlining the user policy. • Set up Window NT Server. • Set up Red hat and Debian Linux Servers. • Managing User accounts using Active Directory and Linux NFS groups also interfacing the 2 OS networks using SAMBA. • Installed and configured DHCP Client/Server. • Interface with various Telcos for circuit testing and turn up. • Run Backup three times a week on network equipment. • Install Hardware: NICS, Hard Drive, and Modem. • Install Software: Windows 95/98, Lotus Notes, WordPerfect, Microsoft Office. _____________________________________ PROFESSIONAL CERTIFICATION & TRAINING _____________________________________ Certifications Certified -------------- ------------- CCNA ฎ Certified 2006 CCSP ฎ In Progress CCIE ฎ Goal 2008 CISSP Goal 2008 Security + In Progress Nortel DMS Switch Technician Certified 2003 Training -------- • EWSDฎ Digital Switching System Courses • Cisco ONS 15454 course at Global Knowledge • Lucent 5ESSฎ Switch Courses • Greenville Technical College: Sonet Technology • Greenville Technical College: Leadership Development Courses.. • Advanced ATM internetworking course at Global Knowledge • Nortel Networksฎ Hands on DMS Super Node • DMS Super node Provisioning, Translations Online course at Global Knowledge. EDUCATION --------- 1994-1996 Cape Fear Community College Wilmington, NC • Attended College level transfer courses. MILITARY EXPERIENCE ------------------- United States Army & National Guard 1993-1999 1st 130th Aviation Battalion, Raleigh, North Carolina 3/5 Platoon Key Contributions: • National Guard Unit deployed to Kuwait for operation "Desert Fox". • Received nomination for North Carolina National Guardsmen of the Year medal for restoration efforts during Hurricane Fran. • Received multiple Army achievement medals. • Performed squad leader duties in a platoon environment on several occasions during operations. PROFESSIONAL AFFILIATIONS ------------------------- • Member - Information Systems Security Association www.issa.org • Member - International Webmasters Association www.iwanet.org • Member - SANS (SysAdmin, Audit, Network, Security) Institute www.sans.org